University System of New Hampshire
Financial and Administrative Procedures

LOST OR STOLEN CARDS
Procedure 9-112
Issued By: Campus Purchasing Departments
Issued: 04/15/97

If a Purchasing Card is lost or stolen, the cardholder must immediately contact Bank One, formerly known as First Chicago. Bank One representatives are available 24 hours a day, 7 days a week. When reporting a lost or stolen card, the cardholder must inform the representative that the call is regarding a Purchasing Card. Bank One will immediately cancel the Purchasing Card.

LOST OR STOLEN PURCHASING CARD (800) 848-2813

After reporting a lost or stolen card to Bank One, the cardholder must also immediately report a lost or stolen card to their Account Manager, who must in turn report to the Campus Card Administrator.

Phone Number
Email
UNH, CLL, USNH
USNH Purchasing Department		(603) 862 - 4296 HRSR_HUDSON
KSC KSC Business Office (off-campus)(603) 358 - 2477HRSR_FAIRBA
(on-campus)X - 3477
PSC PSC Purchasing Office(603) 535 - 2249HRSR_HUCKIN
A replacement card will be issued within 3-5 business days, and mailed by Bank One to your Campus Card Administrator.

The Campus Card Administrator will send electronic mail to the card holder and the account manager notifying them when the new card has arrived.

The Campus Card Administrator is responsible for obtaining the cardholders signature of acceptance for the new card, witness the cardholder sign the back of the card, and provide for the activation of the card at the time it is released. They are also responsible for transferring the new card ID number onto the original cardholder acceptance form and to update the PCARD database in HUM with the new card number. The cardholder should make sure to communicate the new card number to their account manager. A replacement card does not require any additional cardholder training.

The account manager needs to be aware that once the new card is issued and the cardholder database has been changed, there will be no means to automatically post any existing transactions to the proper accounts. That is, should a legitimate transaction on the original card number not have been posted prior to the new card being issued, the account manager will need to work with the Campus Card Administrator to assure proper posting.

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Any and all printed copies of this material are dated as of the print date. Please make certain
to review the material on-line prior to placing reliance on a dated printed version.